How to set up your loyalty card platform in your store, train your staff, and grow your customer base
Suki Cards is a digital loyalty card platform with 8 powerful card types. Each card lives in your customer's Apple Wallet or Google Wallet — no app to download.
Stamps, Cashback, Discount, Membership, Coupon, Rewards, Multipass, and Gift Card.
Cards install directly into the customer's phone. No app to download, ever.
Registered customers are 3x more likely to return. The card stays in their pocket.
Know who your regulars are, who's gone quiet, and how many customers you have.
Before training your staff, set up your loyalty card in the Suki Cards dashboard.
Go to app.suki.cards and log in to your dashboard.
Click "Create New Card" and pick the card type that fits your business — Stamps for cafés, Cashback for salons, Membership for gyms, Gift Card for spas, and so on.
Upload your logo, choose brand colors, set your reward rules, and save.
Download the pre-designed poster with your QR code, ready to print. Or download just the QR code if you'd rather create a custom poster.
Print at A4 or A5 size. Display where customers can see it — counter, cashier, tables, entrance.
The Scanner App is how your staff credits visits, stamps, and rewards to customer cards. Install it on every store device (phone or tablet) that will handle customers.
Search "Suki Cards Scanner" on the App Store or Google Play. Or open help.suki.cards/docs/how-it-works/ on the store device for direct download links.
Open the app, log in with the staff account credentials you created in your Suki Cards dashboard. Don't share owner credentials.
The app needs camera access to scan QR codes. Tap Allow when prompted.
Scan any of your loyalty cards as a test. If a confirmation appears, the app is ready for daily use.
What staff does at the counter. Two scenarios:
A. New customer → register them (steps below)
B. Returning customer → scan their loyalty card with the Scanner App to credit a visit, stamp, or reward
When the customer is ordering or paying, ask if they want to sign up for the Suki Card (new) or show their existing card (returning). Use the scripts below.
New customer: Open the registration link or QR code on the store phone/tablet.
Returning customer: Open the Scanner App and scan their loyalty card.
Enter the customer's basic info:
Required: First Name, Phone Number (mobile)
Optional but recommended: Birthday (for birthday promo)
New: Click Submit. They're added as a Suki customer and the card installs in their phone wallet.
Returning: Scanner credits the visit/stamp/reward automatically.
Tell them:
• The card is now in their Apple Wallet or Google Wallet (new) or their progress was updated (returning)
• They'll earn rewards every time they show their card
• If on Growth Suite, they'll get exclusive promos and a birthday surprise
Ready-made scripts for staff. Use whichever feels natural.
"Hi! Is this your first time here? Would you like to sign up for our Suki Card? It's free — earn rewards every visit, and you'll get a birthday surprise. Just need your name and number!"
"Welcome back! Do you have your Suki Card? I'll scan it real quick so you get credit for today's visit!"
"We send a special birthday surprise — a text with an exclusive offer just for your birthday! No spam, promise."
"No problem at all! It's available anytime if you change your mind. Enjoy your order!"
If you've upgraded to Growth Suite, once a customer is registered, all of these happen automatically. Staff does nothing.
"Hi [Name]! Welcome! Thank you for joining our Suki family..."
"Hi [Name]! Happy Birthday! Enjoy a special treat on us today..."
"Hi [Name]! Thank you for visiting. We'd love your feedback..."
"Hi [Name]! We miss you! Come back and enjoy 15% OFF..."
"Hi [Name]! Refer a friend and you BOTH get 20% OFF..."
Flash Sale, Buy 1 Take 1, Free Item, Happy Hour, Weekend Special — or custom message
Simple things to do every day.
Free for customers. No charge to sign up.
A free mobile app installed on store devices (phone or tablet) that staff uses to scan customer loyalty cards. Each scan credits the customer for their visit — adds a stamp, awards points, or redeems a reward. Full installation guide at help.suki.cards/docs/how-it-works/
SMS automation is part of our Growth Suite upgrade, not the base Grow or Business plans. With the base plans you get the full loyalty card platform — perfect if you want to manage customer engagement manually. Add Growth Suite anytime to enable automated review requests, birthday offers, win-back, and referrals.
That's okay! Never force it. Offer again next visit.
If they don't receive the Welcome text (Growth Suite only) or can't find the card in their wallet, check the number. It can be updated in the dashboard.
No. Messages are limited — Welcome, Birthday, and promos only when there's an event. Not daily or weekly spam.
They can be removed from the system. Just contact the admin or reply STOP to any SMS.
Yes — the card works on any phone with Apple Wallet or Google Wallet. SMS automation works on any phone with a SIM card.
Target: 30-50 Suki sign-ups. Staff gets comfortable with registration and scanning. Cards start filling customer wallets.
Target: 100-150 Suki. First Birthday texts go out (Growth Suite). Send first Promo Blast — immediate foot traffic increase.
Target: 300+ Suki. Win-Back messages bring back inactive customers. Referrals generate new customers.
500+ Suki. One Promo Blast = 500 personalized texts in one click. Regular customers, steady repeat visits. The system runs itself.